Refund Policy

Effective Date: [Insert Date]

Thank you for choosing edupro247.com. We are committed to providing a high-quality language learning experience. This Refund Policy outlines the terms under which refunds may be issued for services purchased on our platform and aligns with Razorpay’s refund processing rules.

1. General Policy

EduPro247 connects learners with expert tutors for live, one-on-one lessons. Due to the nature of personalized and scheduled services, we operate under a limited refund policy. Please read the following terms carefully before making a purchase.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

✅ Eligible Scenarios:

  • Tutor No-Show: If the scheduled tutor fails to attend the session.
  • Technical Failures: If a session is not conducted due to verified technical issues on our side and rescheduling is not possible.
  • Duplicate Payment: In case you are charged more than once for the same booking.
  • Booking Error: If you book a session by mistake and request a cancellation at least 12 hours before the scheduled time.

❌ Non-Eligible Scenarios:

  • Cancellations requested less than 12 hours before the scheduled session.
  • No-shows by students (i.e., the learner does not join the session).
  • Dissatisfaction with the tutor without prior consultation or feedback.
  • Services already availed (full or partial session completion).

3. Refund Process

To request a refund, you must contact us at support@edupro247.com within 48 hours of the session date with the following:

  • Full Name
  • Registered Email
  • Booking ID / Order Number
  • Reason for refund request
  • Any supporting evidence (if applicable)

Once reviewed and approved, we will initiate the refund through our payment gateway Razorpay.

4. Razorpay Payment Gateway Terms

All payments and refunds are processed securely via Razorpay. By using our services, you also agree to Razorpay’s terms of service, available at:
🔗 https://razorpay.com/terms

  • Refunds will be credited to the original payment method only.
  • It may take 5–10 business days for the refund to reflect, depending on your bank or payment provider.
  • We are not responsible for delays caused by Razorpay or associated banks.

5. Cancellations & Rescheduling

  • Free rescheduling is allowed up to 12 hours before the scheduled session.
  • If you want to reschedule a lesson, please use your account dashboard or email us in advance.
  • Sessions canceled within 12 hours of the scheduled time are non-refundable.

6. Contact Us

If you have questions about this Refund Policy, please get in touch with us:

EduPro247 Support Team
🌐 Website: https://edupro247.com